Product return terms and conditions
After receiving your package, if one or more products do not suit you, you have a 14-day withdrawal period.
The return concerns products delivered in good condition. The products must be in their original packaging and not have been used. The security seal must not have been removed.
The delivery costs for the return remain your responsibility.
The steps regarding the return of the product(s) are:
Send an email to contact@delozale.fr specifying your order number and the reference(s) concerned. We will send you a return slip.
Pack the product(s) in the original packaging, wedge them to avoid breakage and be sure to include your order number.
Attach the return label and send the package to the following address:
Tallowderma – delozale
25 Lot Avenue
48500 La Canourgue
France
After receiving your package, a confirmation email will be sent to you and the amount of the product refunded by sending a check to your delivery address.
If you would like more information, please contact us at 06 60 83 70 19 (Monday to Friday from 9 a.m. to 7 p.m. excluding public holidays) or by email at contact@delozale.fr